Overview of Mobile Community Management

Mobile Community Management lets you interact with your audience on social media anytime and from anywhere – directly from your smartphone.

With Mobile Community Management, you can:

• View tickets, messages, and inquiries
• Assign tickets to individual users or teams
• Reply to tickets
• Mark tickets as resolved

Take a look at this interactive demo to get an idea of how mobile Community Management works.

Access Community Management

1. Open app.scompler.com in your smartphone's web browser.
2. Tap the hamburger menu to open the side navigation.
3. Tap Community.

You have opened Mobile Community Management on your smartphone. Here, you can access all messages, comments, and mentions.

Assign a Ticket

1. Scroll to the ticket you want to assign.
2. Tap the user icon.
3. A list of available users and teams opens.
4. Select a user or team.
5. Tap Apply.

You have assigned a ticket to a user or team.

Answer a Ticket

1. Scroll to the ticket you want to reply to.
2. Tap the ticket.
3. The ticket opens in the detail view.
4. Tap the text field.
5. Enter your reply.
6. Tap Send.

You have replied to a ticket. To mark the ticket as resolved immediately, tap the arrow next to Send and select Send & Resolve.

Mark a Ticket as Resolved

1. Scroll to the ticket you want to mark as resolved.
2. Tap the ticket.
3. The ticket opens in the detail view.
4. Tap the checkmark icon.

You have marked the ticket as resolved.