Managing Access to Community Management

Once you have added your channels within Community Management, you can:

• grant users access to Community Management via the user group permissions

• grant channel-specific permissions to user groups

• display teams for assignments in Community Management

Grant Permissions to User Groups

To access Community Management, users must have the appropriate permission in their user group.

1. Navigate to Project Settings > Users > Groups.
2. Optionally, click New Group to create a group distinct to Community Management users.
3. Scroll to Community Management.
4. Activate the options Access Community Management and optionally Manage Tags and Manage Templates.
   
5. Click Save.

You have granted the user group access to Community Management. The feature will now appear in the left navigation bar for users in this group.

Grant Channel-Specific Permissions

For each channel, you can specify which user groups have access to it in Community Management.

1. Navigate to Project Settings > Apps > Community Management > Connected Channels.
2. Next to the channel for which you want to manage user groups with access to Community Management, click the three dot menu > Edit.
   
   The Edit channel dialog opens.
3. In the User groups with CM access dropdown menu, select the user group(s) that should see the channel.
   
4. Click Save.

Display Teams for Assignments in Community Management

You can have specific teams displayed in Community Management so that you can assign incoming tickets to them.

1. Navigate to Strategy > Team > Teams.
   
2. Select the team that you want to display in Community Management.
3. Activate the option Display in Community Management.
   

You have enabled a team for display in Community Management. The team is now visible when assigning individual tickets and can be tagged in Community Management.