Scompler AI FAQ
General
Where can I access predefined prompts?
You can find a selection of predefined prompts in Scompler AI when clicking the AI Tools icon in the top navigation.
Can I save my own prompts?
No. You can open chats that contain your own prompts via Recent chats and copy them. To access these chats faster, you can add them to your favorites.
In which areas is Scompler AI not accessible?
While Scompler AI is accessible from most pages and areas within Scompler, there are a few exceptions:
- Out-of-project-context
- Signup
- Login
- Project Overview
- Account Settings
- Micro-services
- Marketplace
- Community Management
- Reports
- Newsradar, Engage
- AI (self-awareness)
- Specific features and modals
- Text Editing
- URL shortener
- File Storage Preview
- Attachment Preview
- File Preview
- File Edit
- General functionality
- Global Navigation
- Views
- Favorites
- Category Card
Chats
Can I access previous chats?
Yes, recent chats are available within topics, stories, or articles where Scompler AI has been used before. Navigate to the relevant object and click AI to open the Scompler AI side panel. Then click the chat icon at the top to open recent chats. In the dropdown menu, you can select a previous chat or use the search to find it, and reopen it in the side panel.
What happens when a chat gets too long?
If a chat becomes too long, Scompler AI recommends starting a new chat to maintain the quality of responses.
The new chat automatically takes over the context of the current chat, so you can continue your conversation without having to provide the previous context again.
Depending on how long your chat is, you will see one of the following warnings:
- This chat is getting long: If Scompler AI detects that the quality of responses could decrease, a warning icon appears at the top of the chat. Clicking the warning icon opens a dialog explaining the recommendation. Click on Start new chat to carry over the current chat's context and start a new chat.
- This chat is full: If Scompler AI detects that the quality of responses will be significantly affected, a warning appears above the text input field. You can start a new chat with the full context of the current chat by clicking Start new chat.
In both cases, the new chat opens automatically after you start it. A message in the chat history confirms that the context from the previous chat has been transferred.
Can I mark chats as a favorite and pin them?
Yes, you can add chats to your favorites to quickly open them again whenever needed. Open Scompler AI, then click the chat icon at the top to open recent chats. In the dropdown menu, hover over the chat that you want to pin and click the star icon to add it to your favorites. The chat is pinned under Recent chats > Favorites.
Can I send messages while Scompler AI is still working?
Yes. While Scompler AI is working, you can send messages via the text field. They appear under Queued for the next response. Once Scompler AI finishes its current step, the AI processes all queued messages together as one message. If you do not want to wait, click Stop to have Scompler AI end its current step and continue directly with your queued messages.
AI Credits
Where can I check how many AI credits have been used?
If you have administrator rights, you can check the organization usage of AI credits by navigating to Project Settings > Apps > Scompler AI > Credit Usage.
The usage is divided into free credits, which are used first, and purchased credits, and shows how many credits have already been used. If quotas have been set up for your organization, you see all quotas of the project under Purchased Credits.
What happens when all AI credits have been used?
If your AI credits are used up, Scompler AI displays a corresponding message in the text input field. Requests can only be answered once new credits are available. If quotas have been set up for your organization, Scompler AI continues with the next wider quota, such as the project quota, and only stops once no quota available to you has credits left.
If you have administrator rights, you can request additional credits under Project Settings > Apps > Scompler AI by clicking Request more credits, or contact your Customer Success Manager to purchase additional credits for a specific quota.
Can I set up AI credit quotas for projects and user groups?
Yes, you can limit how many of your organization's AI credits a project can use and, within a project, give individual user groups their own quota that only they can use.
Quotas are set up on request. Let your Customer Success Manager know which project or user group should receive which quota. For user group quotas, first create the user groups under Project Settings > Users > Groups and make sure they have access to Scompler AI.
What happens when a quota is used up?
If you use automatic quota selection, Scompler AI continues with the next quota that still has credits, so you don’t need to take any action. If you manually switched to a quota that is used up, you need to choose another quota. To do so, open Scompler AI, click the settings icon > AI credits and choose another quota.
Which AI credits does Scompler AI use?
Free credits are always used first. If quotas have been set up for your organization, Scompler AI then automatically uses the most specific quota that still has credits left, so your user group's quota comes before the project quota and the organization quota.
To use a different quota, open Scompler AI, click the gear icon > AI credits, and select the quota.
Sources and Web Search
Does Scompler AI use external sources and web research?
If activated, Scompler AI can use web search, URL fetching, and real-time research capabilities to provide more relevant and strategically grounded results. Depending on the task, the AI can incorporate external context and publicly available information into its analysis, recommendations, and generated outputs. Learn how to activate web search.
How does Scompler AI use sources and references?
Scompler AI can use project data, uploaded documents, and, if activated, external web sources to generate more relevant and strategically grounded outputs. The AI displays source references or indicates which information was used during generation and analysis.
AI Modes
Which mode should I use: Ask Every Time or Auto?
The selection of an AI mode highly depends on how much you want to be involved in carrying out changes within your project. If you wish to be in charge of all changes, Ask Every Time mode best suits your needs. If you wish to not be disturbed for minor individual changes that have been explicitly mentioned in your instructions to the AI and are clearly visible from the context within the chat, Auto mode will be the right choice for you.
Auto mode performs an additional evaluation before carrying out changes. As a result, responses may take longer and use more AI credits than in Ask Every Time mode.
Memory
Does Scompler AI memory use AI credits?
Yes, saving and recalling memories uses a small share of your AI credits. The Memory feature itself has no separate price but is an add-on to Scompler AI and does not need to be booked.
What does Scompler AI memory save automatically?
After each answer, Scompler AI saves what you state about yourself, your working style and preferences, corrections that apply generally, and suggestions you rejected with a reason. It does not save one-off requests, corrections without a reason, verdicts on a draft such as "too formal", or anything you limit with words like "this time" or "today". If Scompler AI is not sure whether something is meant to last, it does not save it.
Can I ask Scompler AI to forget a memory?
Asking in the chat does not delete a memory, but Scompler AI saves your correction as new information. The AI regularly tidies up your memories and replaces older information with newer information. To remove a memory immediately, delete it on the Memory page.
Do memories work across languages?
Yes, Scompler AI finds memories by meaning, not by exact words. A memory saved in English is also found when you write in German, and vice versa.