Why can't I automatically log in to Scompler via SSO?

If your company uses Single Sign-On (SSO) for its projects, you can easily sign in to Scompler through a special link. This article will help you if this does not work.

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If you encounter any issues logging in via your SSO link, here's what you should do:

1. Contact your Scompler project administrator to make sure you are set up as a user in Scompler.

NOTE FOR ADMINISTRATORS: You can find the list of users who have access to the project in the "Users" tab of the project settings.


2. Check with your project administrator that you are using the correct SSO link.

NOTE FOR ADMINISTRATORS: The correct SSO link can be found in the "Users" tab of the project settings
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3. Confirm with your IT team that you are listed in the Scompler authorisation group of your company's Active Directory.  Also, ensure that the spelling of the ID provided matches the e-mail address of your Scompler username. Please note that this is also case-sensitive.

If you've checked all these points and still cannot access Scompler via the link, please contact our Support team. We will be happy to help you.