Why can’t I upload or download files or save changes in Scompler despite having the required permissions?

If you have the correct user permissions but still experience issues with saving content, uploading files, or downloading attachments in Scompler, the cause is often not related to Scompler itself, but to IT security settings within your company.

To ensure smooth operation of Scompler, your local IT department may need to review and adjust certain infrastructure settings.

Possible cause

Many organizations increase their IT security by implementing:

Firewall rules
Network and security policies
Proxy or VPN configurations

In some cases, these security measures can block specific Scompler functionalities, particularly those related to file handling or saving data.

Required configuration

Please ask your IT department to verify and, if necessary, adjust the following settings:

1. Access to Scompler domains

Your network policy should allow the following rule:

permit any to any *.scompler.com

2. File uploads (attachments)

To enable uploading attachments in Scompler, the following HTTP methods must be allowed:

POST
OPTIONS

for the domain:

*.cloudfront.net

This permission is required because Scompler uses cloud-based services for file uploads.

3. Proxy or VPN usage

If you are using a proxy or VPN, please ensure that it allows access to:

*.scompler.com
*.cloudfront.net

and does not block or filter these domains or methods.

Why can’t I upload or download files or save changes in Scompler despite having the required permissions?

If saving content or uploading/downloading files in Scompler is not possible despite correct user permissions, the issue is usually caused by restrictive network or security policies. Allowing the domains and HTTP methods listed above resolves the problem in most cases.

Possible cause

Required configuration