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Connecting Channels to Community Management

Connect your channels to Community Management to import and manage incoming interactions on your social media channels in Scompler.

Prerequisite: You have administrator rights

There are several ways to connect channels to Community Management, depending on whether they are already connected to Scompler or not:

 

Add a New Channel to Community Management

To add a new channel to Scompler and use it in Community Management, follow these steps:

  1. Navigate to Project Settings > Apps > the app for which you want to connect a channel, and connect the channel.
  2. Under Connected Channels, next to the channel you just connected, click the three-dot menu > Edit.
    CM_Edit_Connected_Channel_EN
    The Edit channel dialog opens.
  3. Under Community Management (CM), activate the option CM integration.
    CM_Integrate_Connected_Channel_EN 
  4. Optionally, select the user groups that should be able to view the channel in Community Management from the User groups with CM access dropdown menu.
  5. Click Save.

You have connected a channel to Scompler and enabled it for Community Management. You can now view incoming interactions on this channel in Community Management and manage them from there.

 

 

Add an Already Connected Channel to Community Management

If you want to use an already connected channel in Community Management, follow the instructions for the respective channel:

Add connected X, LinkedIn, YouTube, and TikTok channels to Community Management

To use an already connected X, LinkedIn, YouTube, or TikTok channel in Community Management, you must reconnect the channel.

Do not to delete the channel, as this can lead to unintended data loss, such as connections between channels, articles, etc.

  1. Navigate to Project Settings > Apps > the app for which you want to add a channel to Community Management.
  2. Under Getting started, depending on the network, click one of the following:
    • Connect (X, LinkedIn)
    • Sign in with Google (YouTube)
    • Login with TikTok (TikTok)
  3. Follow the instructions on your screen to complete the reconnection.
  4. Under Connected Channels, next to the channel you just reconnected, click the three-dot menu > Edit.
    CM_Edit_Reconnected_Channel_EN
    The Edit channel dialog opens.
  5. Under Community Management (CM), activate the option CM integration.
    CM_Integrate_reconnected_Channel_EN
  6. Optionally, select the user groups that should be able to view the channel in Community Management from the User groups with CM access dropdown menu.
  7. Click Save.

You have reconnected an already connected channel to Scompler and enabled it for Community Management. You can now view incoming interactions on this channel in Community Management and manage them from there.

 

Add connected Facebook and Instagram channels to Community Management

To add an already connected Facebook or Instagram channel to Community Management, you’ll need to make some changes both in Scompler and on Facebook.

  1. Navigate to Project Settings > Apps >the app for which you want to add a channel to Community Management.
  2. Under Connected Channels, next to the channel you want to add to Community Management, click the three-dot menu > Edit.
    CM_Edit_Connected_Channel_EN
    The Edit channel dialog opens.
  3. Under Community Management (CM), activate the option CM integration.
    CM_Integrate_Connected_Channel_EN 
  4. Optionally, select the user groups that should be able to view the channel in Community Management from the User groups with CM access dropdown menu.
  5. Click Save.

You have enabled a channel for community management that is already connected. Now you need to update a few permissions on Facebook itself.

  1. Open the Business Integrations page on Facebook.
  2. Under Apps, click Remove next to Scompler.3_CM_Integration_Remove_EN

    You must delete the Scompler app from Facebook because your Facebook account currently only allows Scompler to publish posts and/or import performance data. To use Community Management, you must add the permission for Scompler to import information about user actions. This can only be done by resetting all permissions.

You have updated the required permissions on Facebook. To view incoming interactions in Community Management, you must now reconnect the channels in Scompler.

Follow these steps for both Facebook and Instagram.

  1. Navigate to Project Settings > Apps > the app for which you want to reconnect a channel.
  2. Under Getting started, click Login with Facebook.
  3. Follow the instructions on your screen to complete the reconnection.

    On Instagram, make sure the Allow access to messages setting is enabled. To do this, log in to the corresponding Instagram account in the mobile app and navigate to Settings > Privacy > Messages > Connected Tools. Here you will find the relevant setting and can enable it if necessary.

You have reconnected an already connected Facebook or Instagram channel to Scompler and enabled it for Community Management. You can now view incoming interactions on this channel in Community Management and manage them from there.